7-Day Return & Refund Policy

We want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, you may request a return within 7 days of delivery.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 7 days of delivery.
• Items must be unworn, unused, unwashed, and in their original condition.
• All original tags, packaging, and accessories must be included.
• Items showing signs of wear, washing, damage, stains, odors, or alteration cannot be accepted.

Intimate Apparel

For hygiene and safety reasons, underwear and other intimate items must be unworn, unwashed, and returned with all original packaging and hygiene seals intact, where applicable.

Items with removed or damaged hygiene seals may not be eligible for return unless the product is defective or incorrect.

How to Request a Return

Please contact us at [Your Support Email] within 7 days of receiving your order.

Include:

• Your order number
• The item(s) you wish to return
• Your name and contact information

Once your return request is approved, we will provide return instructions.

Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to post the refund.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos of the item.

We will work with you to resolve the issue.

Non-Returnable Items

The following items may not be eligible for return:

• Items that have been worn or washed
• Items with stains, odors, or signs of use
• Items with missing tags or packaging
• Intimate items with removed hygiene seals
• Gift cards
• Final-sale items, where clearly marked

Contact Us

For return or refund questions, please contact:

Email: pr@finetoo.com

This policy does not limit any rights you may have under applicable consumer protection laws.